Privacy Policy

Last Updated: January 2024

1. Introduction

Dick's Body Shop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or request an estimate
• Schedule an appointment for our services
• Sign up for our newsletter or promotional communications
• Call or email us directly
• Leave a review or provide feedback

This information may include your name, email address, phone number, vehicle information, and any other details you choose to provide.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services to you
• Respond to your inquiries and customer service requests
• Process estimates, appointments, and service orders
• Send you service-related information and updates
• Improve our website and customer experience
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (e.g., scheduling software, payment processors)
• Insurance companies with your authorization for collision repair claims
• Legal authorities when required by law
• Business transfers in the event of a merger or sale

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. Some features of the site may not function properly without cookies.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Withdraw consent at any time (where processing is consent-based)

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page and update the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: